Tango Test for ServiceNow

    Your ServiceNow is custom.
    Your testing should be too.

    Tango ingests your ServiceNow metadata, maps your entire custom environment, and uses that intelligence to automate, auto-repair, and validate, all without touching your instance.

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    Captured steps — CSM Case Creation
    ● Recording active
    #StepType
    1Navigate to CSM workspace✓
    Target
    2Click "New case"✓
    Complex UI
    3Set "Contact" field✓
    Table ref
    4Select category dropdown✓
    5Enter short description✓
    6Set priority✓
    Complex UI
    7Click "Submit"●
    Complex UI

    Complex UI Elements

    4 of 7

    Auto-traversed, zero custom code

    Metadata Selectors

    100%

    All steps metadata-grounded

    Auto-Repair Confidence

    High

    All selectors have metadata anchors

    Metadata Ingestion Engine: Your Environment, Fully Mapped

    Tango reads your sys_dictionary to dynamically ingest every custom object, field, workflow, and business rule. The engine updates continuously as your environment evolves, powering test generation, risk scoring, and Automated Test Repair.

    See your metadata mapped

    Automatic Environment Discovery

    Discovers custom tables, modified workflows, and unique field configurations. Automatically and continuously.

    Dynamic Metadata Resolution

    Test selectors resolve via metadata identity, not visual locators. Renamed fields and restructured forms never break your tests.

    sys_dictionary
    Custom tables & fields
    Ingestion Engine
    Parse & normalize
    Metadata Graph
    Environment model
    Pipeline ready

    Environment-Aware Test Execution

    ServiceNow's move to Next Experience and Polaris workspaces introduced complex UI encapsulation, breaking every existing Selenium script and rendering ATF blind to workspace UI elements. Tango's recorder is purpose-built for this: it records and executes across complex UI boundaries with zero custom code.

    Complex UI broke your scripts?

    Built for Next Experience and Polaris Workspaces

    Full support for Agent Workspace, CSM Workspace, and all Polaris-based UI components that other tools can't reach.

    Record and Execute Without Custom Code

    No custom UI engineering per component. No CSS/XPath workarounds. Just click through your workflow and Tango captures it.

    QWORDS — TEST CASE EXAMPLE
    # Test the global home page
    ClickText Accept
    ClickText Change location
    ClickText Global
    VerifyText Robotic software testing
    # Set a field with anchor context
    TypeText Username "admin"
    ClickText Login anchor=Cancel
    # Environment-specific QWord (auto-generated)
    Navigate_To u_change_req_ext
    Set_Field u_vendor_name "Acme Corp"

    QWords: Platform-Agnostic
    Test Keywords

    Simple, readable keywords that each represent a single user action: ClickText, TypeText, VerifyText. Write once, run across web, mobile, and desktop. QWords are platform-agnostic: the same syntax works whether you're testing ServiceNow, Salesforce, or native applications.

    Instance Analysis generates additional environment-specific QWords from your metadata, including custom navigation paths, field setters, and state validators unique to your instance.

    See QWords in action

    Automated Test Repair
    Tests that adapt to your changes.

    When your ServiceNow environment changes, Tango uses metadata re-resolution to automatically adapt tests. This is fundamentally different from visual selector-based approaches that break on every UI change. The result: 70% less test maintenance.

    See Automated Repair in action

    Other Tools: Visual Selectors

    • ✗Rely on CSS selectors and DOM paths
    • ✗When the UI changes, selectors break
    • ✗Requires manual investigation and fix
    • ✗Fragile across upgrades

    Tango: Metadata Re-Resolution

    • ✓Resolves test elements using metadata identity
    • ✓When a field moves or is renamed, metadata still identifies it
    • ✓Tests adapt automatically — zero manual intervention
    • ✓Stable across upgrades and workflow changes

    Environment Risk Analysis
    & Continuous Monitoring

    Before you write your first test, Tango tells you something about your environment. Your risk profile, coverage gaps, customization complexity. All surfaced from metadata delivered as an actionable scorecard.

    Upgrade Risk Scoring

    Table-level risk assessment based on customization depth, extension patterns, and OOTB deviation. Know your exposure before you upgrade.

    Coverage Gap Identification

    Maps which custom workflows are under test and which aren't. No more guessing what's covered. See the full picture from metadata.

    Continuous Health Monitoring

    Ongoing environment monitoring tracks drift between releases. Risk scores update as your environment evolves, not just at upgrade time.

    Get Started: See Your Risk Profile

    Our complimentary TangoIQ Scan scans your environment, surfaces risk indicators, identifies test gaps, and delivers an actionable scorecard.

    Get Your TangoIQ ScanRequest a Demo
    No commitmentComplimentaryResults in seconds